How white space killed an enterprise app (and why data density matters)
The new design simplified every screen. It broke apart huge pages into smaller, more focused ones. It used progressive disclosure to hide presumably insignificant information. And since today’s users don’t mind scrolling (ahem), the design incorporated white space in all of the usual places—around headers, content blocks, and in table rows. The breathing room was glorious.
Users absolutely hated the new system. Sure, the old system was ugly, but it had everything they needed, right at their fingertips! Their jobs were incredibly fast paced—they worked in a tech support call center and were rated on productivity metrics. They didn’t have time to click or scroll to find information while the clock was literally ticking.