Every night, their application was supposed to generate a set of nightly reports and emailed them out. These reports went to a number of people in the company, up to and including the CEO. Come Monday morning, the CEO checked his inbox and horror of horror- there was no report!

Given that it involved sending emails, Branon was ready to spend a long time trying to debug whatever was going wrong in the chain. Instead, finding the problem only took about two minutes, and most of that was spent getting coffee.