Expedia: from software bug to customer service nightmare, a modern Odyssey
> Instead of keeping an account and my data private, Expedia created a fake account. Instead of deleting the fake account, Expedia deleted both accounts. Instead of reactivating the account I had to create a new account. Instead of adding points to the new account, Expedia deleted the new account again. After 30+ interactions over two months with the massively incompetent support, I lost about 10,000 points, my status, but received $75 and 3000 points (about $100 total) in compensation. Go Expdia!