Private peering issues and focusing on the end user
http://rachelbythebay.com/w/2018/08/24/peering/ [rachelbythebay.com]
2018-08-26 23:32
They eventually determined that yes, it was something wrong with the private link between the site and that one ISP, and particularly, it was at the far end. There was nothing the company could do in terms of twiddling things on the link to fix it. Moreover, it seemed like most people were happy to leave it with that: “problem isn’t us, it’s them, so screw ‘em, they’ll fix their shit and people will be able to get to us again”.
Fortunately, at least one other individual buried in the team which handled such things was not willing to just leave it like that. Sure, the ISP may have made a massive mistake, but why make the users suffer? They don’t deserve it.
A variation on not your fault but still your problem.