Normalization of deviance in software: how broken practices become standard
https://danluu.com/wat/ [danluu.com]
2017-12-03 17:23
This is a great read (from 2015) by itself, but so is the hospital report it’s based on.
https://www.ncbi.nlm.nih.gov/pmc/articles/PMC2821100/
Also the linked post, Lessons learned from reading postmortems.
https://danluu.com/postmortem-lessons/
Which in turn links to How Complex Systems Fail.
http://web.mit.edu/2.75/resources/random/How%20Complex%20Systems%20Fail.pdf
source: HN